Payment received. Three links and you are done.
Your receipt is on its way from Stripe. Everything from here happens by email, and the next move is a short one from you.
What to send
One email to [email protected], with your Stripe receipt number in the subject line and these three things in the body:
- A link to your published support-tier or service-level page.Required.
- A link to your careers page, or the service desk roles you currently have open.Required. If you have none open, say so — that is itself information.
- A ticket-category summary exported from your platform.Optional, and it improves the taxonomy considerably. A spreadsheet is fine. Never a login.
By when: whenever suits you. The ten-business-day clock starts the day your inputs land, not the day you paid, so nothing is lost by taking a few days over it.
What happens next
- You get a written confirmation that your inputs are sufficient, and the delivery date.Same working day your email lands.
- The four outputs arrive by email.Ten business days later.
- You reply with one round of revisions if you want them.Within fourteen days of delivery.
If your published pages turn out to be too thin to build a pack from, you are told that at step one and refunded in full before any work starts.
Nothing further is required of you, and there is no call to book — there never is.